Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at victoriaandreoy@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at victoriaandreoy@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at victoriaandreoy@gmail.com.
Return and Refund Policy
At MizunoCy, we want you to be completely satisfied with your purchase. If for any reason you're not, we’ve made our return and refund process simple and hassle-free.
Returns
- You can return any item within 30 days of purchase.
- To be eligible for a return, the item must be in its original condition, with no damages, signs of wear, or missing parts.
- Items must be returned in their original packaging, if applicable.
Refunds
- Once we receive and inspect your returned item, we’ll process your refund.
- Refunds will be issued to your original payment method within 7 -10 days.
Exchanges
- Prefer a different product instead? You can exchange your item for another of equal or lesser value.
- If the new item is of higher value, you’ll only need to pay the difference.
How to Return Your Items
- Contact our Customer Service Team at [insert contact info] to initiate the return process.
- Securely pack the item(s) and include your proof of purchase.
- Ship the package to: Pallouriotissa Acs store.
Additional Notes
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Items that show signs of damage or wear may not qualify for a refund or exchange.
We’re here to help! If you have any questions or concerns, don’t hesitate to reach out to our team at +357 96940622.
Thank you for choosing MizunoCy for your volleyball, running, and handball needs!